M
MAYAby Kalkin Labs
Try Maya for 7 Days
AI Customer Operations for Ecommerce

Support that actually knows your store.

Automate repetitive customer inquiries, answer order & sizing questions instantly with real store data, and hand off complex cases to human teams with zero context loss.

Try Maya for 7 Days→Watch Demo Video
No credit card requiredShopify & WooCommerce compatible

Watch Maya process a live e-commerce order query, check stock, and route to human support.

Live Product Demonstration

This isn't a static mockup. Talk to Maya right now.

Click the live chat button in the bottom-right corner to test Maya on real demo store orders, product inquiries, and policy questions.

Maya Live Widget Active

Try: "Where is my order #1001?"

Look bottom-right →
Maya In Action

From customer question to verified resolution in seconds.

See how Maya operates as an active intelligence layer for your e-commerce store, not just a static script or generic chatbot.

01Input Received

Customer Asks

Natural language query via chat or ticket

A customer reaches out with a question about order delivery, product sizing, or store policy — anytime, 24/7.

02Intent Mapped

Maya Understands Intent

Intent classification & context extraction

Maya extracts order numbers, SKUs, and customer identity from the message without asking repetitive clarifying questions.

03Real-time Lookup

Retrieves Real Store Data

Shopify / WooCommerce & Knowledge Base Sync

Queries live order status, shipment tracking, inventory databases, and store return policies to get accurate, real-time facts.

04Resolution Logged

Instant Resolution or Handoff

Resolved with accuracy or escalated with full context

90% of routine questions resolve in sub-seconds. Complex issues escalate to human agents accompanied by a concise AI summary.

Step 01 Active Demonstration

Customer Asks

A customer reaches out with a question about order delivery, product sizing, or store policy — anytime, 24/7.

The E-Commerce Support Problem

Traditional support models don't scale with order volume.

Hiring more reps for repetitive tasks is expensive. Generic chatbots frustrate shoppers with canned, inaccurate responses.

01

Repetitive tickets drain team bandwidth

Where is my order? What is your return policy? What size should I buy? The same 5 questions consume 80% of your support staff's daily hours.

02

Slow response queues cause cart abandonment

Shoppers asking a quick pre-purchase question won't wait 4 hours for an email reply. Delayed responses directly translate to lost revenue.

03

Human agents start from scratch on escalations

When generic chatbots fail, they drop customers into a queue with no transcript history. Agents waste time re-asking basic information.

The Maya Framework

Maya connects every conversation to your real store data.

Orders, products, and official policies — processed in real time to deliver fast, verified customer outcomes.

01Phase 1

Understand

Recognizes customer identity, order ID, and query intent instantly.

02Phase 2

Resolve

Queries live Shopify data or store policies to resolve 85%+ of tickets.

03Phase 3

Escalate

Passes full conversation context and AI summary to human reps.

Product Capabilities

Engineered specifically for e-commerce workflows.

Generic AI bots fail on real e-commerce operations. Maya is purpose-built to navigate inventory, orders, and store rules seamlessly.

01Answer product, shipping, & store policy questions instantly.

Customer Questions & Knowledge RAG

02Help customers check order status & delivery details live.

Order Support & Real-Time Tracking

03Help customers find the right products based on their needs.

Product Discovery & Inventory Intelligence

04Handle repetitive customer conversations automatically.

24/7 Support Automation at Scale

05Recognize complex cases and hand over with full context.

Intelligent Human Escalation

06Use brand policies instead of generic AI answers.

Knowledge-Aware & Auditable Operations

Capability 01 DetailsKnowledge Engine Verified

Customer Questions & Knowledge RAG

Maya synthesizes your official store FAQs, return guidelines, and shipping tables into accurate, instant responses. Never leaves customers hanging or guessing.

✓
Zero hallucinations — grounded strictly in store knowledge
✓
Multi-lingual answer capability
✓
Instant policy lookup for international orders
Query: Return Policy for Sale ItemsSource: Store_Policy_v2.4.pdf

"Sale items can be returned within 14 days for store credit. Final sale items are non-refundable."

Product Experience

A closer look at the workspace your team uses every day.

One inbox for AI and human support teams.

Filter by AI-resolved, human handoffs, or unassigned queues. Every team member sees real-time thread statuses and AI confidence badges.

Maya Shared Support Inbox14 Active Threads

Order #UT-9021 Inquiry

Customer: Jordan M. • Shipping Status requested

Auto-Resolved by Maya

Damaged Package Handoff

Customer: Sarah L. • Assigned to Alex (Support)

Human Agent Active
Built for Support Leads & Operators

Complete control over your customer support operations.

Monitor live active threads, set custom escalation rules, review resolution logs, and manage store knowledge files in one clean dashboard.

app.kalkinlabs.com/maya/dashboard
● System Online • 99.98% Uptime
Navigation
Conversations
Knowledge Base
Integrations
Analytics
Store Settings

Today's Tickets

412

Resolved by Maya

368 (89%)

Human Handoffs

44 (11%)

Recent Escalations & HandoffsAI Confidence Score
#TK-8821 • Size Exchange Request (Order #UT-7711)98.2% (Context Attached)
#TK-8820 • International Freight Customs Query92.0% (Escalated to Agent)
Business Impact

Built for e-commerce operators who value customer retention.

Transform customer support from a costly operational bottleneck into a fast, reliable, brand-enhancing competitive advantage.

0.2s

Average reply latency

Sub-Second Response Times

Customers expect instant answers. Maya responds in milliseconds, keeping shoppers engaged and reducing cart abandonment.

85%+

Routine ticket deflection

Eliminate Repetitive Queue Workload

Order updates, shipping policies, and return inquiries consume 80% of support hours. Maya resolves them autonomously.

100%

Context passed on handoff

Zero Cold Handoffs for Human Reps

When complex cases escalate, your team receives a 3-bullet AI summary and complete customer order history instantly.

24/7

Autonomous availability

24/7 Coverage Beyond Business Hours

Deliver consistent, high-quality customer care across time zones, weekends, and high-volume holiday sales spikes.

Product Comparison

Why serious e-commerce brands choose Maya.

Generic AI chatbots don't understand e-commerce data. Maya is purpose-built support software for real retail operations.

Capability / Requirement
Maya AI
Generic Chatbots
Manual Queues
Shopify / WooCommerce Live Data Sync
Native API Access (Orders, Tracking, Stock)
Static FAQ Text Only
Manual Rep Search
Human Escalation Handoff
Passes 100% Context + AI Summary
Cold Transfer (No Context)
Re-queue from zero
Order & Shipping Tracking
Sub-second Live Carrier Verification
Redirects to external link
Manual rep lookup
Brand Policy & Knowledge Accuracy
100% Grounded RAG (Zero Hallucination)
Generic LLM Guesswork
Variable rep knowledge
Operational Audit Trail
Logged State Logs & Confidence Metrics
Black-box responses
Unstructured ticket notes
Enterprise Trust & Architecture

Reliable AI customer operations you can trust on your storefront.

Developed by Kalkin Labs

Shopify & WooCommerce Native

Direct API connectors for orders, shipments, product inventory, and customer tags.

Human-in-the-Loop Safety

Maya never guesses or makes up store policies. Unsure queries escalate immediately to human reps.

Auditable Action Logs

Every state transition, rule evaluation, and response generation is logged for full audit transparency.

Isolated Tenant Architecture

Your store policies and customer records are stored securely in dedicated environment isolation.

Compatible with Shopify, WooCommerce, & Custom REST/GraphQL Store APIs100% Policy Grounded
Risk-Free Evaluation

Try Maya for 7 Days on your store.

See what AI-powered customer support can actually do for your order volume. Connect your storefront risk-free and evaluate real deflection rates and customer satisfaction.

Start 7-Day Maya TrialTalk to Engineering Team
✓ 7-Day Audit Period✓ No backend migration required✓ Full human fallback safety
Commercial Model

Tailored deployment for high-growth e-commerce brands.

We partner closely with each store to build custom knowledge indexing, integrate order endpoints, and calibrate brand voice.

Deployment Model

One-Time Implementation + Ongoing Retainer

Transparent custom pricing tailored directly to your store's operational scope, eliminating per-resolution surprises.

Talk to Us About Maya

Pricing is based on four core parameters:

Store & Catalog Complexity

Number of SKUs, variant sizing matrix, and product options.

Integration Ecosystem

Shopify, WooCommerce, custom ERP, warehouse or WMS sync points.

Support Ticket Volume

Monthly conversational load and peak seasonal traffic needs.

Custom Policy Workflows

Unique return rules, international shipping protocols, and human escalation criteria.

Frequently Asked Questions

Everything you need to know about Maya.

Maya is an AI customer operations assistant built specifically for e-commerce brands. Unlike generic chatbots, Maya connects directly to your product catalog, order management system, and store policy documents to resolve customer inquiries accurately.

Get Started with Maya

Ready to make customer support feel instant?

Book a 30-minute operational strategy call. We'll analyze your store's support volume and show you exactly how Maya operates on live Shopify / WooCommerce data.

Deploy Maya on Your StoreEmail Kalkin Labs
Direct Inquiries: hello@kalkinlabs.com • Built by Kalkin Labs